Frequently Asked Questions
Returns & Exchanges
What is your return policy?
We have a 30-day return policy, so you can request a return within 30 days of receiving your item.
To be eligible for a return, your item must be in the same condition you received it, unused and in its original packaging.
How do I start a return or exchange?
When will I get my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
Can I exchange an item?
Absolutely! If the size you need is available, we’ll process an exchange once your original item is received.
Ordering & Payment
What payment methods do you accept?
We accept Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay and Our Gift Gards.
Can I apply a promo code or gift card at checkout?
Yes! You can enter your promo code or gift card in the designated field during checkout before payment.
Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you contact us within 1 hour of purchase, we’ll do our best to accommodate changes or cancellations.
My item was damaged during shipping. How do I get a new one?
Oh, no! Although this is very rare, we cannot control how the shipping carriers handle your delivery. Not to worry, though! We’re here to take care of you. If your item arrived damaged or defective, we can help you with an exchange request by emailing us at help@halfpix.com . When contacting us, please provide photos of your damaged item/items and the packaging your order shipped in so we can best assist you!
Shipping & Delivery
Where do you ship?
We currently ship across the U.S. and select international countries(Canada/Japan/United Kingdom/Germany/United Arab Emirates...). Shipping options and costs are calculated at checkout.
How long does shipping take?
Standard shipping takes 3–7 business days. Expedited options are available at checkout.
How can I track my order?
You’ll receive a tracking link via email once your order ships.
What if my package is lost or delayed?
If your tracking hasn’t updated in 5+ days or your package is missing, reach out to our Support Team and we’ll help resolve it ASAP.
Common Questions
What firing temperature are your glazes suitable for?
Our glazes are categorized by firing range: high fire (Cone 9–10), mid fire (Cone 5–6), and low fire (Cone 06–04). Each product listing includes recommended temperature ranges.
What types of clay are the glazes compatible with?
Most glazes work well with porcelain, stoneware, or red clay bodies, but final results may vary depending on the clay type and firing conditions. We recommend testing on a small batch first.
Will the glaze color and texture be exactly as shown?
Fired results may vary depending on kiln atmosphere (oxidation/reduction), application thickness, clay body, and firing schedule. Photos on the site are for reference—testing is recommended for best results.
Are your glazes in liquid or powder form?
We offer liquid/powder glazes (please adjust based on your product). Powder glazes require mixing with water before use, following the instructions provided.
Are the glazes food-safe? Can they be used on dinnerware?
Most of our glazes are food-safe when properly fired. However, certain special-effect glazes (like crystalline or metallic glazes) are not recommended for food contact surfaces. Please check the "Food Safe" note on each product page.
What if the glaze has settled, hardened, or separated?
Sedimentation or separation is normal in liquid glazes--simply stir or shake well before use. If powder glaze clumps due to moisture, sift before applying.
How do I get the best application results?
Glaze results depend on the method (dipping, spraying, brushing). Refer to the product recommendations and always run a test tile to determine optimal application thickness.
Do you offer custom glaze colors or bulk purchasing?
Do you offer samples or test packs?
We offer sample sizes（Mini Package） for select glazes, ideal for testing before placing a full order.
Let’s Explore the World of Glazes Together
